Report: Loyalty as a Growth Engine in the AI Era

Loyalty is finally going to stop feeling like hard work. Think about what we ask people to do. Join, collect, keep track, and please redeem before it expires [...] With agents, the program does that job. It finds the value and brings it to you."

If you're not focused on AI and building it into your day-to-day, either with your teams or in the work that you do, you're going to fall behind. It truly helps to work smarter, not harder."

Agentic AI is finally here. There's different stages that this technology will go through, and now, we are really at an inflection point where it's proving value not only to brands but also to consumers in their daily lives."